Technical Operations • Digital Project Management

Website Operations &
Digital Project Delivery

Greg Ian Flores — Philippines (Remote)

I help agencies and in-house teams keep website projects, technical operations, support requests, and digital initiatives moving — from intake and coordination through QA, launch, and optimisation.

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9+
Years of digital experience
20–35
Active client accounts supported
15+
Weekly support requests managed
AU · US · PH
Remote teams supported
Work & Evidence

Featured Case Studies

Real examples of problems solved, operations coordinated, and outcomes delivered.

Website Operations

Support Queue & Operations Management

A high-volume digital agency needed better visibility across 20–35 concurrent client accounts, with no centralised system for triaging or tracking weekly support requests.

My role: Technical Operations & Project Coordinator

  • Designed and implemented an Operations Control Center to centralise task visibility and accountability
  • Triaged and prioritised 15+ weekly support requests across multiple client retainers
  • Developed SOPs and handover documentation to improve team consistency
Outcome Support requests were processed more consistently, with improved accountability and reduced task drop-off across the team.
Digital Project Management

Website Project Delivery & Coordination

Coordinating concurrent website builds across developers, designers, content teams, and stakeholders required a structured delivery process to prevent delays and scope drift.

My role: Digital Project Manager

  • Coordinated delivery of website retainers and new builds from planning through launch
  • Managed task workflows, progress tracking, and stakeholder communication using ClickUp
  • Oversaw WordPress QA, performance reviews, and pre-launch checklists
Outcome Projects were delivered within agreed timelines with clear communication maintained throughout the delivery lifecycle.
WordPress & Technical Operations

WordPress Implementation & Technical Administration

Managing WordPress websites across multiple clients required consistent maintenance, performance monitoring, and technical administration without dedicated developer support for every task.

My role: Technical Operations Coordinator

  • Managed WordPress updates, plugin maintenance, and website performance across client accounts
  • Administered Google Workspace, Cloudflare, DNS, and domain configurations
  • Implemented GA4, GTM tracking, and GEO initiatives to support AI search readiness
Outcome Client websites remained stable, secure, and up to date with improved tracking and analytics implementation across accounts.
Independent Projects

Independent Projects & Community Builds

A collection of community-focused builds, eCommerce experiments, and product-style projects I'm developing to apply technical operations, website delivery, automation, and project management skills in real business scenarios.

Community Business Website

Vincent Cakes and Pastry

In Progress

A free website project for a local cake and pastry business, focused on improving online presence, product discovery, Messenger inquiries, and future SEO/AEO readiness.

Stack: HTML, CSS, JavaScript, Cloudflare, Messenger CTA, GA4/GTM planned
View Project →
eCommerce Website

Mr Nics Vapeshop

Planned

A planned eCommerce website for managing vape product listings, product categories, customer inquiries, and online store operations.

Stack: WordPress, WooCommerce, Cloudflare, payment/logistics planning
Coming Soon
eCommerce Brand

Mr Nics Caps & Collection

Planned

A planned eCommerce project for caps and collection products, focused on catalog structure, product presentation, order flow, and online brand positioning.

Stack: WordPress, WooCommerce, product catalog, brand content, analytics planned
Coming Soon
Product / Internal Tool

Business Gym Tracker

Planned

A planned business tracking system for gym or fitness operations, designed to manage members, attendance, payments, progress, and business visibility.

Stack: Google Sheets / Airtable or web app stack to be decided, automation planned
Coming Soon
Capabilities

What I Bring

Evidence-based capability groups — what I can do, the tools I use, and where I've applied them.

Website Operations & Support

Managing day-to-day website operations, triaging support requests, maintaining client retainers, and building systems that keep support queues visible and moving.

ToolsClickUp, Trello, MarkUp.io, Google Workspace
Applied atBrilliant Digital — 20–35 active client accounts

Digital Project Management

Coordinating website projects from requirements gathering through delivery — managing timelines, task assignments, stakeholder communication, and scope alignment.

ToolsClickUp, Trello, Google Workspace, MarkUp.io
Applied atFourth Wave Digital — website retainers & new builds

WordPress Implementation & Maintenance

Building, maintaining, and optimising WordPress websites — including themes, plugins, performance, responsive design, and ongoing content and technical updates.

ToolsWordPress, Elementor, Divi, WooCommerce, HTML/CSS/JS
Applied atBrilliant Digital, Fourth Wave Digital, National Strategic Group

Technical Coordination & Administration

Handling DNS, domain management, Cloudflare configuration, Google Workspace administration, SSL, hosting, and server setups across multiple client environments.

ToolsCloudflare, Google Workspace Admin, cPanel, DNS management
Applied atBrilliant Digital, GuavaTek, National Strategic Group

Analytics, Tracking & QA

Implementing and auditing GA4, GTM, and Search Console; setting up conversion tracking; running pre-launch QA checklists across devices, browsers, and screen sizes.

ToolsGA4, GTM, Google Search Console, MarkUp.io, GEO tools
Applied atBrilliant Digital, JRR Marketing — campaign & website tracking
RelatedQA, launch checklists, reporting

SOPs, Workflows & Process Improvement

Designing and documenting standard operating procedures, workflow improvements, and operational systems that improve team consistency, onboarding, and delivery quality.

ToolsGoogle Docs, ClickUp, Trello, Notion (process docs)
Applied atBrilliant Digital — Operations Control Center & SOPs
Process

How I Work

A consistent six-step approach I apply across website projects, support queues, and operational coordination.

01 / INTAKE

Intake

Clarify scope, capture requirements, and log the request with enough context to brief the right person. Every task starts with a clear record of what's needed and why.

02 / PLAN

Plan

Assign priorities, set realistic timelines, identify dependencies, and confirm resource availability before any work begins.

03 / COORDINATE

Coordinate

Brief the team, align stakeholders, remove blockers, and keep communication flowing between developers, designers, content writers, and clients.

04 / EXECUTE

Execute

Implement, review, and document as work progresses. Track progress against scope and flag changes early rather than absorbing them silently.

05 / QA & LAUNCH

QA & Launch

Test across devices and browsers, verify against the original requirements, complete the launch checklist, and sign off before anything goes live.

06 / MONITOR

Monitor & Improve

Track performance post-launch, gather feedback, update SOPs, and use what was learned to refine the process for the next project.

Experience

Selected Career Experience

9+ years across digital agencies, remote teams, and technical operations roles in Australia, the US, and the Philippines.

Brilliant Digital
Oct 2025 – Jun 2026
Australia (Remote)
Technical Operations & Project Coordinator
  • Managed 20–30 active client accounts including retainers, support requests, and new website builds
  • Designed and implemented an Operations Control Center to improve task visibility, accountability, and reporting
  • Developed SOPs, operational workflows, and process improvements across the delivery team
  • Managed WordPress, Google Workspace, Cloudflare, DNS, QA, and GEO initiatives
JRR Marketing
Oct 2025 – Dec 2025
Australia (Remote · Contract)
Growth Specialist (Google Ads & Performance Marketing)
  • Managed Google Ads campaigns across Australian client accounts supporting lead generation
  • Managed GA4, GTM, conversion tracking, and performance optimisation reporting
Fourth Wave Digital
Apr 2024 – Sep 2025
Australia (Remote)
Digital Project Manager
  • Coordinated website retainers and new builds from planning through delivery using ClickUp
  • Oversaw WordPress QA, performance improvements, and client communication throughout the delivery lifecycle
Crescendo Collective
Jan 2021 – Mar 2023
US (Remote)
Front-End Developer
  • Built and maintained responsive websites using Magnolia CMS, Figma, and Adobe XD designs
  • Mentored junior developers and contributed to improving development standards
GuavaTek
May 2018 – Dec 2020
Philippines (Remote)
Web Developer
  • Developed and maintained custom WordPress websites; converted PSD designs into responsive themes
National Strategic Group & Click4Corp
Apr 2017 – May 2018
US (Remote)
Web Developer
  • Managed domain, hosting, SSL, and server configurations across multiple client websites
  • Developed responsive websites and eCommerce solutions
Download Full CV (PDF)
Tools & Platforms

Technology Stack

Tools I use regularly across operations, project management, development, and analytics.

Operations & Project Management
ClickUp Trello MarkUp.io Google Workspace Jotform GoHighLevel
Web & CMS
WordPress Elementor Divi WooCommerce Magnolia CMS HTML / CSS JavaScript PHP
Cloud & Infrastructure
Cloudflare DNS Management Google Workspace Admin Domain Management SSL Configuration cPanel
Analytics, Marketing & Design
GA4 GTM Google Search Console Google Ads Mailchimp SEO / GEO Figma Canva Photoshop
Professional headshot of Greg Ian Flores
About

Greg Ian Flores

I'm a Technical Operations and Digital Project Management professional based in the Philippines, working remotely with digital agencies and marketing teams across Australia, the US, and internationally.

Over 9+ years I've moved from front-end web development into operations and project coordination — the work I find most valuable is building the systems, processes, and communication structures that keep website projects and support operations running smoothly.

I'm most effective when I'm sitting between a technical team and a client or stakeholder — translating requirements into clear tasks, tracking delivery, and making sure nothing falls through the gaps.

Location Philippines
Timezone UTC+8 — compatible with AEST, AWST, and US time zones
Open to Full-time remote, part-time remote, contract / freelance engagements
Collab style Async-first, documentation-driven, proactive communicator
Education BSc Information Technology — Adamson University
LinkedIn Download CV

Want the full picture?

Download my CV for a complete view of my experience, technical skills, and project history.

Download CV (PDF)
Contact

Get in Touch

Open to remote roles, contract work, and conversations about website operations and digital project delivery.

Direct contact
gfloreswebdev@gmail.com linkedin.com/in/greg-ian-flores-web-dev Download CV (PDF)
Email Me
Availability & logistics
Status Currently available for remote roles and engagements
Roles Website Operations, Digital Project Manager, Technical Coordinator, Technical Operations Manager
Engagement Full-time remote, part-time remote, contract / freelance
Location Philippines
Timezone UTC+8 (Philippine Standard Time) — compatible with AEST, AWST, and US business hours