Open to remote opportunities — Australian, New Zealand, and global digital agencies welcome.

Technical Operations & Digital PM

Website Operations & Digital Project Management for Digital Agencies

I help digital agencies and remote teams manage website delivery, technical operations, client support workflows, and cross-functional project execution — from planning through to launch.

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9+
Years Digital Experience
30+
Website Projects Coordinated
20–35
Client Accounts Supported
15+
Support Requests Triaged Weekly
Career Snapshot

9+ Years Across Digital Agency Operations

Hands-on experience coordinating website projects, managing client accounts, and improving operational workflows for Australian, US, and Philippines-based remote teams.

5–10
Website projects coordinated per month
20–35
Active client accounts supported
15+
Support requests triaged per week
3
Countries of remote experience (AU, US, PH)
Oct 2025 – Jun 2026
Technical Operations & Project Coordinator
Brilliant Digital — Australia (Remote)
Managed 20–30 active client accounts across website retainers and new builds. Coordinated 30+ website projects, triaged 15+ support requests weekly, developed SOPs and operational workflows, and led GEO/AI search readiness initiatives across client websites.
Oct – Dec 2025
Growth Specialist — Google Ads & Performance Marketing
JRR Marketing — Australia (Remote, Part-time/Contract)
Managed Google Ads campaigns for Australian clients. Handled GA4, GTM, conversion tracking, keyword research, bid optimisation, and campaign performance reporting.
Apr 2024 – Sep 2025
Digital Project Manager
Fourth Wave Digital — Australia (Remote)
Coordinated website retainer and new project delivery. Managed workflows, task assignments, and stakeholder communication using ClickUp. Oversaw WordPress updates, QA, and performance improvements.
Jan 2021 – Mar 2023
Front-End Developer
Crescendo Collective — US (Remote)
Developed responsive websites, converted Figma/XD designs to production, built Magnolia CMS components, and mentored junior developers.
May 2018 – Dec 2020
Web Developer
GuavaTek — Philippines (Remote)
Managed domain, hosting, SSL, and server configurations. Built responsive websites and eCommerce solutions, mentored junior developers.
Apr 2017 – May 2018
Web Developer
National Strategic Group & Click4Corp — US (Remote)
Developed custom WordPress websites, converted PSD designs to responsive themes, and created multimedia assets for digital marketing campaigns.
Expertise

What I Bring to Your Team

A blend of technical depth and operational coordination — built for digital agencies that need someone who can bridge the gap between delivery, systems, and client outcomes.

Technical Operations
Managing the day-to-day systems that keep a digital agency running — task visibility, client account management, triage, escalation, and cross-team coordination built around speed and accountability.
Digital Project Management
Coordinating website projects from scoping through launch — managing timelines, task boards, stakeholder communication, QA, and handoffs to keep projects on time and within scope.
Website Operations
Hands-on management of WordPress, hosting, DNS, SSL, Cloudflare, performance, and website delivery pipelines for agencies managing multiple client websites simultaneously.
WordPress & Website Delivery
Deep experience delivering WordPress websites using Elementor, Divi, and WooCommerce — from build coordination and QA to launch, redirection management, and post-launch support.
Google Workspace, Cloudflare & DNS
Administering Google Workspace setups, configuring Cloudflare DNS, SSL, and domain management — handling the technical infrastructure layer for agency clients with accuracy and minimal disruption.
SOPs & Workflow Improvement
Building scalable standard operating procedures, onboarding documentation, and workflow systems that reduce delivery inconsistency and help growing agency teams maintain quality at scale.
Portfolio Case Studies

Selected Projects & Initiatives

Real operational challenges solved within a fast-paced Australian digital agency environment managing 20–35 active client accounts.

Operations

Operations Control Center

Designed and implemented a centralised task visibility system to improve accountability, reporting, and daily operational oversight across a multi-account digital agency.

Challenge

A fast-growing agency lacked a clear picture of active tasks, support requests, and project progress across 20–30 client accounts — creating bottlenecks, missed deadlines, and inconsistent client updates.

Actions Taken
  • Audited existing task management workflows and identified visibility gaps
  • Built a centralised Operations Control Center in ClickUp with custom views for different team roles
  • Created standardised task templates, status workflows, and priority tagging systems
  • Developed reporting dashboards to track completion rates and active requests
  • Trained the team on the new workflows and documented SOPs for ongoing use
Improved task visibility and accountability across the team
Reduced bottlenecks and improved on-time project delivery
Scalable operational framework adopted across the agency
AI Search Readiness

GEO Rollout — AI Search Readiness

Coordinated a Generative Engine Optimization (GEO) rollout across multiple client websites to improve visibility in AI-driven search results including ChatGPT, Perplexity, and Google SGE.

Challenge

With AI search tools rapidly changing how users discover businesses online, clients needed structured, accurate, and authoritative content that AI engines could confidently surface — requiring coordinated effort across content, tech, and operations.

Actions Taken
  • Developed and rolled out a standardised GEO audit and implementation process
  • Coordinated across content, development, and client teams to execute structured data, FAQ, and authority-content updates
  • Managed rollout timelines and tracked implementation progress across multiple client sites
  • Created documentation and SOPs to support ongoing GEO maintenance
  • Monitored AI search visibility and supported iterative improvements based on results
GEO implementation delivered across multiple client accounts
Repeatable GEO rollout process documented for scale
Improved AI search readiness for participating clients
Process Improvement

Google Workspace, SOPs & Website Operations

Supported internal operations improvement by consolidating Google Workspace administration, standardising website delivery processes, and building a comprehensive SOP library.

Challenge

Rapid team growth exposed inconsistent processes — website handoffs were undocumented, Google Workspace was under-administered, and new team members had no standardised onboarding resources to reference.

Actions Taken
  • Audited and restructured Google Workspace — user accounts, shared drives, groups, and permissions
  • Documented website delivery SOPs covering QA, DNS, launches, and client communication standards
  • Built an onboarding knowledge base for new team members joining technical and PM roles
  • Standardised website support request intake and triage workflows
  • Established recurring review cycles to keep SOPs updated as processes evolved
Faster onboarding and reduced knowledge silos
Consistent website delivery quality across all client accounts
Created a clearer Google Workspace structure for admin and team use
Tools & Platforms

The Tech Stack I Work With

Comfortable across the full operational and delivery toolset used by modern digital agencies.

CMS & Web
WordPress Elementor Divi WooCommerce Magnolia CMS HTML CSS JavaScript
Project & Operations
ClickUp Trello MarkUp.io Jotform
Cloud & Infrastructure
Google Workspace Cloudflare DNS Management SSL Domain Management
Marketing & Analytics
GA4 GTM Google Ads Mailchimp GoHighLevel SEO GEO
Design & Collaboration
Figma Canva Photoshop
Proficiency Areas
Technical Operations & Coordination Expert
WordPress & Website Delivery Expert
Digital Project Management Advanced
Google Workspace Administration Advanced
Cloudflare, DNS & Infrastructure Advanced
SOPs & Workflow Design Advanced
GA4, GTM & Analytics Proficient
Resume

Download My Full CV

Full career history, technical skills, tools, and project experience — ready to share with your hiring team.

Download CV (PDF)
Contact

Let's Work Together

I'm actively seeking remote roles with digital agencies in Australia, New Zealand, and globally. If you're looking for someone to take ownership of technical operations, website delivery coordination, or digital project management — I'd love to connect.

Location
Philippines — Available for Remote Work
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